Privacy Policy

Last Updated: October 15, 2025

1. Introduction

PULSE UAE ("we," "our," or "us") operates the website pulse-uae.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the laws of the United Arab Emirates.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number when you contact us through our contact form
  • Communication Data: Messages and correspondence you send to us
  • Usage Data: Information about how you access and use our Service, including IP address, browser type, device information, pages visited, and time spent on pages

2.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information about our use of cookies, please see our Cookies Policy.

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our Service
  • To respond to your inquiries and provide customer support
  • To send you information about our services, research, and analytical guides (with your consent)
  • To improve and optimize our Service
  • To analyze usage patterns and trends
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes
  • Legitimate Interests: To improve our services, ensure security, and analyze usage patterns
  • Legal Obligation: To comply with applicable laws and regulations
  • Contract Performance: To fulfill our obligations when you request our services

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of personal data
  • Regular security assessments and updates
  • Access controls and authentication measures

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal data, we will securely delete or anonymize it.

Retention periods:

  • Contact Form Submissions: Retained for 3 years from the date of submission
  • Usage Data: Retained for 2 years for analytical purposes
  • Cookies Data: As specified in our Cookies Policy

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete data
  • Right to Erasure: You have the right to request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: You have the right to request restriction of processing of your personal data
  • Right to Data Portability: You have the right to request transfer of your data to another service provider
  • Right to Object: You have the right to object to processing of your personal data
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time

To exercise any of these rights, please contact us using the contact information provided below.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data to the UAE and process it there. By using our Service, you consent to the transfer of your information to the UAE.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Google Services and Analytics

We use Google Analytics and other Google services to analyze website traffic and user behavior. Google Analytics collects information such as:

  • IP addresses (anonymized)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referral sources
  • Device information

Google Analytics uses cookies to collect this information. The information generated by these cookies about your use of our website is transmitted to and stored by Google on servers in the United States.

Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

For more information about how Google uses data when you use our site, please visit Google's Privacy & Terms.

14. UAE Data Protection Law Compliance

PULSE UAE complies with Federal Law No. 45 of 2021 on Personal Data Protection (the "UAE Data Protection Law") and all applicable data protection regulations in the United Arab Emirates.

In accordance with the UAE Data Protection Law:

  • We process personal data lawfully, fairly, and transparently
  • We collect personal data only for specified, explicit, and legitimate purposes
  • We ensure personal data is adequate, relevant, and limited to what is necessary
  • We maintain accurate and up-to-date personal data
  • We retain personal data only for as long as necessary
  • We implement appropriate technical and organizational measures to ensure data security

Under the UAE Data Protection Law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Lodge a complaint with the UAE Data Protection Authority

15. Data Protection Officer

If you have concerns about how we process your personal data or wish to exercise your rights, you may contact our Data Protection Officer:

  • Email: [email protected]
  • Address: Business Bay, Sheikh Zayed Road, Dubai, United Arab Emirates
  • PO Box: 163729

16. Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and in any event within 72 hours of becoming aware of the breach, where feasible.

The notification will include:

  • Description of the nature of the breach
  • Categories and approximate number of individuals affected
  • Likely consequences of the breach
  • Measures taken or proposed to address the breach

17. Your Rights Under UAE Law

In addition to the rights outlined in Section 8, under UAE Data Protection Law, you have specific rights including:

  • Right to Information: You have the right to be informed about the collection and use of your personal data
  • Right to Object: You have the right to object to processing of your personal data for direct marketing purposes
  • Right to Complain: You have the right to lodge a complaint with the UAE Data Protection Authority if you believe your data protection rights have been violated

To exercise any of these rights, please contact us using the information provided in Section 18.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights regarding your personal data, or wish to make a complaint, please contact us:

We will respond to your inquiry within 30 days of receipt, in accordance with applicable data protection laws.

Last Updated: October 15, 2025

This Privacy Policy is effective as of October 15, 2025, and complies with Federal Law No. 45 of 2021 on Personal Data Protection (UAE) and the General Data Protection Regulation (GDPR) where applicable.